Privacy policy


This Privacy Policy is intended to inform the user of this Website in accordance with the German Data Protection Law und Telemedia Law of the manner, extent, and purpose of the collection and application of individual data by the Altstadt Hotel’s website, attached to the business of the same name located in 56068 Koblenz.
We take the security of your data very seriously.

We handle your personal data confidentially in accordance with the Data Protection regulations as described in this policy. Please consider that the possibility of compromised data is inherent to internet data transfer, and that complete security cannot be guaranteed.

The use of our Website is possible without the transfer of personal data. The sharing of personal data with this page, including but not limited to your Name, Address, or E-Mail Address, is strictly voluntary. This data will not be shared with third parties without your express permission.


The Website and operator of gathers and saves information in „Server-Log Files“, which are sent from your internet browser automatically. These can be but are not limited to:
• Visited Website
• Time of visit
• Quantity of transferred information in Bytes
• From which site you were linked or navigated from
• Browser used and version
• Operating system used
• IP Address used
• Hostname of the Computer
This Data does not identify a person. This data will not be combined or compared to other outside data. We reserve the right to use and review this data in cooperation with law enforcement in the case of any illegal activity or the investigation thereof.


This Website ( uses Cookies. Cookies do not damage your computer and do not contain viruses. Cookies are used to make our site more user-friendly, effective, and safe. Cookies are small text files that are stored on your device, smartphone, tablet or computer by your browser.
Most of our Cookies are „Session-Cookies“. They are automatically deleted after your visit. Others stay on your device until you delete them. These Cookies allow us to recognize your browser on your next visit.
Modern browsers offer options and preferences not to enable Cookies, to inform you of Cookies, to give you the option to decline Cookies, to allow them on a case to case basis, or to automatically delete them when closing the browser. Deactivating Cookies will limit the functionality of our Website(


The operator of gathers, stores and uses your information only in legally defined ways or with your express permission, since your individual data can contain personal information that can identify you or be traced back to you, such as your Name, Phone Number, Personal Address or Email Address.


By using our contact form via or opening email contact with us you give us permission to save your information, so that we may engage with, answer, and respond to your query. This information will not be shared with a third party without your express permission. You always have the opportunity to rescind this permission in regards to the original purpose.


You will find diverse social media buttons on our site such as Facebook, GooglePlus, Twitter, and perhaps others. These buttons are links to the indicated social media sites. We do not share any information with these companies during your visit. By clicking on one of the buttons you will open the specific social media site in a new window.


To provide online booking services and inform our customers of room vacancies, we use the API of the DIRS21 Booking System from TourOnline AG, Borsigstraße 26, 73249 Wernau.

Checking the availability of rooms for specific dates and times is possible without sharing information. To access this information and to book rooms you must connect via your browser to the Server at Buchungsmodul-Anbieter TourOnline. To book a room you must provide personal information (Name, Contact info etc.). To ensure the functionality of the API, certain scripts must be loaded in your browser.

To access information about vacancies or to book a room online via the DIRS21-Buchungsmodul your IP will be saved and stored on the Server at TourOnline AG. We have no influence or responsibility over the Data Protection regulations or procedures at TourOnline AG. They can be read in their entirety here: Datenschutzbestimmungen TourOnline AG.
In regards to Art. 6 Abs. 1 DSGVO the booking of a room via Buchungsmodul is kept as simple and fast as possible.


You as a user have the right to request free of charge full disclosure of all your saved personal data. So long as your wish is not in direct conflict with the laws regarding data storage (Data Preservation, for example), you have the right to the revision of false data or the deletion of your personal data. You may contact us at any time at the posted email address with questions regarding personal data.